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At Yemezaki, operated by HK Readnovel Technology Limited, we are committed to delivering our premium home collections—including Small Furniture, Kitchen Tools, Tablecloths, and Carpets—to your doorstep with efficiency and care. This policy outlines our standardized shipping procedures and logistics terms for our global customers.

1. Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays. You will receive a notification email once your order has been prepared for dispatch. Please note that high-demand periods or large furniture items may require additional processing time to ensure secure handling.

2. Free Shipping Threshold

We are pleased to offer Complimentary Standard Shipping on all orders with a total value of $45.98 USD or more. For orders falling below this amount, shipping charges will be calculated based on the destination and package weight, then clearly displayed at the final checkout screen.

3. Shipping Estimates & Delivery Timelines

Delivery times vary depending on your geographical location and the specific collection purchased:

  • Kitchen Tools & Tablecloths: Generally delivered within 7–12 business days.

  • Small Furniture & Carpets: Due to specialized handling requirements for these oversized items, delivery typically takes 10–20 business days.

  • Disclaimer: These timelines are estimates; actual delivery dates may be affected by customs clearance or local postal delays.

4. Real-Time Shipment Tracking

Once your package has shipped, you will receive an automated email containing a unique tracking number. This allows you to monitor your shipment's progress in real-time via our carrier’s portal.

5. International Shipping & Customs Duties

Yemezaki ships internationally. Please be advised that your order may be subject to import duties and taxes (including VAT) once a shipment reaches your destination country. HK Readnovel Technology Limited is not responsible for these charges; they are the sole responsibility of the customer.

6. Inspection & Damaged Goods

For larger items such as Small Furniture or Carpets, please inspect the packaging immediately upon arrival. If an item is found to be damaged during transit, you must contact our support team within 48 hours of delivery with photographic evidence to initiate a formal claim.

7. Address Accuracy & Redirects

The customer is responsible for providing a complete and accurate shipping address at the time of purchase. We cannot guarantee the ability to redirect a package once it has been dispatched. Yemezaki is not liable for lost or undelivered packages resulting from incorrect address information provided during checkout.

8. Delivery Attempts & Unclaimed Packages

If a delivery attempt fails due to the recipient's absence, the package may be held at a local collection point or returned to our warehouse. In cases where a package is returned to us as "Unclaimed," the customer may be responsible for additional shipping costs associated with a second delivery attempt.

Corporate Contact Information

If you have questions regarding the status of your shipment, please reach out to our official support channels:

  • Brand Name: Yemezaki

  • Company Name: HK Readnovel Technology Limited

  • Corporate Address: Unit 2201, 119 Jervois Street, Sheung Wan, Hong Kong

  • Customer Support Email: support@yemezaki.com

  • Phone Number: +1 (424) 356-0546