Shipping & Delivery Policy

Last Updated: June 2026

Thank you for shopping with Yemezaki. Our fulfillment team works to ensure that closet organizers, kitchen storage products, desk organizers, and other home organization items are prepared carefully and delivered as efficiently as possible.

The terms below describe our order handling procedures, shipping charges, estimated delivery periods, tracking process, international fulfillment practices, and customer responsibilities.

1. Preparing Your Order

Once an order has been successfully placed and payment has been confirmed, it enters our fulfillment process.

Before shipment, our team may perform inventory confirmation, product checks, and packaging preparation. This process normally takes up to three (3) business days.

Orders submitted on weekends or recognized public holidays will begin processing on the next available business day.

2. Shipping Rates and Estimated Transit Time

Yemezaki provides shipping services to customers in destinations around the world.

A flat shipping charge of $5.99 USD per order applies regardless of the delivery destination.

After an order leaves the applicable warehouse or fulfillment facility, the estimated standard transportation period is generally 10–20 business days.

Please remember that this timeframe represents an estimated transit period rather than a guaranteed arrival date.

3. Circumstances That May Affect Delivery

Although we make reasonable efforts to have orders delivered within the estimated timeframe, transportation schedules can occasionally be affected by circumstances outside our direct control.

Possible causes of additional transit time include customs clearance procedures, extreme or disruptive weather, carrier network interruptions, transportation congestion, and other unforeseen logistical events.

We appreciate your understanding when a delivery is temporarily affected by circumstances that neither Yemezaki nor the customer can reasonably control.

4. Tracking Your Shipment

After your package has been transferred to the applicable shipping carrier, a shipment confirmation message containing the relevant tracking information will be sent to the email address associated with your order.

Customers may follow the progress of their shipments through 17TRACK (www.17track.net) using the tracking number supplied in the dispatch notification.

Please be aware that tracking systems do not always display shipment activity immediately. It may take approximately 48–72 hours after dispatch for the carrier's tracking database to register and display the first logistics update.

If tracking information is unavailable shortly after receiving your shipment confirmation, please allow additional time and check again later.

5. Orders Arriving in Multiple Packages

Orders containing more than one product may occasionally be divided into separate shipments.

Because Yemezaki works with multiple fulfillment locations, individual products within the same purchase may be stocked or dispatched from different facilities. For example, a closet organization product and a kitchen storage item included in one order may reach you in separate parcels.

When an order is divided into multiple shipments, each dispatched package will have its own tracking number so its delivery progress can be monitored independently.

6. Changes or Cancellation Requests

Our fulfillment process is designed to begin quickly after an order has been submitted. For this reason, requests to change order information must be made promptly.

If you need to request a correction to your shipping address, contact information, quantity, product variation, or another order detail, please contact Yemezaki customer support within 12 hours after completing your purchase.

When requesting an adjustment, provide your Order Number together with a clear explanation of the change you would like us to make.

We will make reasonable efforts to process eligible requests received within this timeframe. However, an alteration or cancellation cannot be guaranteed once an order has progressed sufficiently through fulfillment or has already been prepared for shipment.

7. Failed or Missed Delivery

If a carrier cannot complete a delivery because no recipient is available, the courier may leave a delivery notice or transfer the package to a nearby post office, collection location, or other designated facility.

Customers should use their tracking information to contact the applicable local carrier and arrange collection or another delivery attempt when necessary.

Yemezaki cannot accept responsibility for packages returned to our fulfillment facilities because the customer supplied an incomplete or inaccurate delivery address or failed to collect a shipment made available by the carrier.

8. Delayed or Inactive Tracking

If your shipment appears to be delayed, please first review its latest tracking activity.

When the most recent carrier scan occurred within the previous seven (7) days, the package should generally still be considered in transit through the logistics network.

If the tracking record has shown no new carrier activity for more than seven days, please contact our customer service team at support@Yemezaki.com. Our representatives can then review the available shipment information and, where appropriate, request an investigation from the applicable carrier.

9. Packages Reported Lost or Missing

We understand that an apparently missing shipment can be concerning. When an eligible delivery issue is reported, Yemezaki will work with the relevant transportation provider to investigate the shipment status.

Confirmed Loss Before Delivery

If the carrier completes its investigation and officially confirms that the parcel was permanently lost while still in transit and before successful delivery, Yemezaki will provide a replacement shipment at no additional charge.

Missing Packages After Confirmed Delivery

Responsibility for the physical shipment ends once the applicable carrier records the package as successfully Delivered to the shipping address provided with the order.

Accordingly, Yemezaki cannot issue a refund or replacement for a parcel reported lost, missing, or stolen after the carrier has provided verifiable confirmation of delivery.

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking around the delivery location, contacting household members or neighbors, and reviewing any available reception desk, mailroom, doorbell camera, or building security records.

10. International Service and Fulfillment Locations

Yemezaki serves customers across numerous international destinations.

In uncommon circumstances, shipping restrictions, international embargoes, carrier limitations, or similar conditions may prevent delivery to a particular country or region. If we determine that your order cannot be shipped to the destination provided, we will notify you and arrange a refund.

Our principal distribution network includes fulfillment locations in the United States, Canada, Australia, and the European Union.

To support efficient international fulfillment and competitive product pricing, certain purchases may also be dispatched directly from facilities operated by our manufacturing partners.

11. Shipping Terms and Customer Responsibilities

By submitting and completing an order through Yemezaki, the customer acknowledges and accepts the following shipping conditions:

Delivery Estimates: Any processing or transit timeframe displayed or communicated by Yemezaki is provided as an estimate only. Such estimates should not be interpreted as a guaranteed delivery date.

Customs Fees, Taxes, and Import Charges: Customers are responsible for customs duties, import taxes, tariffs, local government charges, or similar fees that may be imposed by authorities in the destination country or region. Unless expressly stated otherwise, these charges are separate from the product purchase price and Yemezaki shipping fee.

Accuracy of Delivery Information: Customers are responsible for reviewing and providing complete and accurate shipping details when placing an order.

Responsibility Following Delivery: Yemezaki's responsibility for the physical shipment concludes when the applicable transportation provider confirms successful delivery to the address supplied for the purchase.

Contact & Company Information

If you have questions about an order, shipment status, tracking information, or any provision of this Shipping & Delivery Policy, please contact our customer service team.

For faster assistance, include your Order Number and the email address originally used to place the order when contacting us.

Brand Name: Yemezaki
Company Entity: TechVerge Hongkong Limited
Customer Support Email: support@Yemezaki.com
Customer Service Phone: +1 (326)842-2032
Corporate Address: Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong