Returns, Refunds & Replacement Policy

Thank you for purchasing your home organization products from Yemezaki. We value every customer and aim to provide reliable products together with responsive after-sales assistance.

If you discover a problem with a closet organizer, kitchen storage product, desk organizer, or another item received from us, please contact our customer service team at support@Yemezaki.com. When submitting an inquiry, include both your order number and the email address associated with your purchase. Providing this information will help us identify your transaction and review your request more efficiently.

The following terms explain how Yemezaki handles post-purchase concerns, including defective merchandise, incorrect shipments, refunds, replacements, and unauthorized returns.

1. Final Sale Conditions

Orders successfully completed through Yemezaki are generally treated as final sales. We therefore do not provide routine returns or standard exchanges when the request is based on personal preference, a change of mind, or a desire to obtain another product option.

A request may qualify for review when the product delivered has a confirmed manufacturing defect or when the item shipped by our fulfillment operation does not correspond with the customer's original order.

2. Problems With Damaged, Defective, or Incorrect Products

We strive to maintain consistent standards for the construction, functionality, and overall quality of our home storage and organization products.

If your order reaches you damaged, contains an identifiable structural or manufacturing issue, or includes a product different from the one you purchased, please notify the Yemezaki customer service team as soon as the issue is discovered. Our representatives will review the circumstances and work toward an appropriate resolution.

Customers are responsible for checking the contents and condition of their packages promptly following delivery. Reports concerning qualifying product defects, shipping damage, or fulfillment mistakes must reach us no later than seven (7) days after the recorded delivery date.

For claim evaluation, send an email to support@Yemezaki.com and provide all of the following:

• The applicable order number (for example, 015SHOP-1218), together with the email address used when placing the order;

• A detailed description explaining what is wrong with the product or shipment; and

• Clear photographs or brief video recordings that adequately demonstrate the reported damage, defect, or incorrectly supplied item.

After receiving the necessary materials, our team will assess the submitted evidence and determine the most appropriate form of assistance for the individual case.

Where a claim is validated and approved, the available resolution may consist of a replacement product at no additional charge, a partial refund, or a full refund, depending on the circumstances.

3. Approved Refunds and Processing Time

When Yemezaki determines that a partial or complete refund is the appropriate outcome for an approved claim, the applicable funds will be returned through the same payment method originally used to complete the transaction.

Customers should generally allow 7 to 12 business days for an issued refund to become visible on the relevant account or statement.

The actual time required for funds to appear may differ according to the processing procedures of the customer's bank, credit card issuer, or other applicable payment institution. These external processing periods are outside Yemezaki's direct control.

4. Replacement Eligibility

Yemezaki does not maintain a conventional exchange service for customers wishing to substitute an item for another color, variation, style, or similar preference-based alternative.

Product replacements are reserved for qualifying merchandise that can be verified as damaged or defective when initially received. A replacement will only be arranged after the associated claim has been submitted, reviewed, and formally approved by our customer service team.

5. Returns Sent Without Authorization

Customers should not mail, courier, or otherwise return merchandise to any warehouse or facility without first obtaining written approval and specific return instructions from Yemezaki.

Before sending an item anywhere, you must contact our customer service team and submit the relevant claim for review. If returning the merchandise is necessary as part of an approved resolution, our representatives will provide the appropriate instructions.

Shipments sent to our facilities without prior communication and authorization may be refused or rejected upon arrival.

Yemezaki accepts no responsibility for products returned without approval. Merchandise sent back independently without authorization will not qualify for a refund, replacement, reimbursement, or other compensation.

6. Customer Service and Business Information

For questions concerning an existing purchase, an eligible product issue, or any provision contained in this policy, please contact our customer service department.

Email communication is the preferred support channel because it enables our representatives to review order details, supporting photographs or videos, and other relevant information before determining the appropriate next steps.

Yemezaki remains committed to carefully evaluating legitimate product and fulfillment concerns and providing suitable assistance when a submitted claim satisfies the requirements outlined above.

Brand Name: Yemezaki
Corporate Entity: TechVerge Hongkong Limited
Customer Support Email: support@Yemezaki.com
Customer Service Phone: +1 (326)842-2032
Headquarters Address: Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong