FAQ

Yemezaki Frequently Asked Questions (FAQ)

Welcome to the Yemezaki Customer Help Center. This section provides practical answers to common questions about placing orders, making payments, shipping, order adjustments, and post-purchase assistance. If you cannot find an answer to your particular question, please contact our support team at support@Yemezaki.com. For faster assistance, please include your Order Number and the email address used when placing your purchase.

1. Orders & Payment

How can I redeem a promotional or discount code?

To apply a valid promotion during checkout, follow the steps below:

  1. Browse Yemezaki products and select “Add to Cart” for the item you wish to purchase.

  2. Open your cart and select “PAY WITH DEBIT/CREDIT CARD” to continue to checkout. This option can also be used when completing payment through PayPal.

  3. On mobile: Open “Show order summary” and enter your promotional code in the available discount field.

  4. On desktop: Find the discount-code section on the right-hand side of the checkout page and enter your code there.

  5. After confirming that the discount has been applied, complete your purchase using PayPal or your preferred card payment method.

What payment methods are available?

Yemezaki accepts several commonly used payment options through secure payment processing services, including:

  • PayPal

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Diner’s Club

  • Other major credit and debit cards

  • Apple Pay

  • Google Pay

What is the shipping fee?

Our standard international shipping charge is generally $5.99 USD.

The applicable amount may vary based on your delivery destination and any promotional offer available when you place your order. The final shipping charge will be calculated and displayed at checkout before payment is authorized.

2. Shipping & Delivery

Do you ship internationally?

Yes. Yemezaki offers international delivery for our closet, kitchen, and desk organization products.

Depending on the destination and fulfillment availability, your order may be assigned to an appropriate international fulfillment location in order to support efficient transportation.

How long does delivery usually take?

After the order has completed processing and has been dispatched, standard delivery generally takes approximately 10–20 business days.

Actual transit times may vary depending on the destination and the logistics process.

Where can I find my tracking information?

After your package has been dispatched from the fulfillment facility, we will send you an email containing your shipment tracking number.

You can enter the tracking number on a universal parcel-tracking service, such as 17track.net, to follow the progress of your shipment.

Why hasn't my tracking information changed?

Please allow approximately 24–48 hours after dispatch for the carrier's system to begin displaying tracking activity.

For international shipments, it is also possible for tracking information to remain unchanged for several days while the package is being transferred between logistics centers. This does not necessarily indicate that your shipment has stopped moving.

Why did my order arrive in multiple packages?

When an order contains several products, Yemezaki may fulfill different items separately from different regional warehouses.

If this occurs, each package will have its own tracking number, and the corresponding tracking details will be sent to you by email.

3. Order Changes & Cancellations

Can I change my shipping address or contact information after ordering?

Address changes must be requested as soon as possible.

Send an email to support@Yemezaki.com with the subject line “Urgent: Address Change” and provide:

  • Your Order Number (for example: 071SHOP-112938)

  • The email address used for the purchase

  • Your complete corrected shipping information

We will make reasonable efforts to update the order before it is dispatched. Once the package has entered the carrier's shipping network, we can no longer make structural changes to the shipment, and you will need to contact the assigned carrier directly.

Can I change the product details after placing an order?

Requests to modify product information are also time-sensitive. Please email support@Yemezaki.com immediately with the subject “Urgent: Order Change.”

Your message should contain:

  • Your Order Number

  • The email address used for the purchase

  • A clear description of the requested change, such as quantity, color, or dimensions

Changes can only be accommodated while the order remains outside the warehouse fulfillment process. Because processing may begin quickly, the available modification period may be limited.

Can I cancel an order?

An order may only be canceled if it has not yet entered the shipping process.

Please note that applicable administrative or handling charges may be deducted from the amount refunded. Once the package has physically departed from our facility, the cancellation period has ended.

4. After-Delivery Assistance

What should I do if my order arrives damaged?

We are sorry if your products are damaged during transportation. Please contact support@Yemezaki.com as soon as possible so our team can review the matter.

Your claim should include:

  • Your Order Number and the email address associated with the purchase

  • Clear photographs or video showing the damage

  • A photograph of the original shipping label attached to the outside of the package

What if my product has a manufacturing defect?

Yemezaki maintains quality-control procedures for its products. If you believe an item has a manufacturing defect, please contact support@Yemezaki.com and provide:

  • Your Order Number and account email address

  • A detailed description of the suspected defect

  • Clear, high-quality photographs or a short video demonstrating the issue

What should I do if items are missing or I received the wrong product?

If your shipment is incomplete or contains an incorrect item, please contact support@Yemezaki.com promptly so we can review the fulfillment issue.

Please include:

  • Your Order Number and email address

  • A photograph showing the incorrect item received, or a detailed description of the missing items or components

5. Account & Order Communications

I did not receive my order confirmation. What should I do?

First, please check your spam, junk, and promotional email folders in case the automated confirmation was filtered.

If you still cannot locate the message, contact support@Yemezaki.com and tell us the email address you believe was entered during checkout. Our team can manually search for the transaction and resend the confirmation.

When should I receive my tracking number?

Tracking information is generally sent within 1–2 business days after the initial order processing.

If you have not received your tracking details after this period, please check your spam or junk-mail folder first. If the information is still unavailable, contact our customer support team for assistance.

6. Company Information

Brand Name: Yemezaki
Company Name: TechVerge Hongkong Limited
Support Email: support@Yemezaki.com
Customer Service Phone: +1 (326)842-2032
Office Address: Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong